Shipping policy

Processing Time

  • Orders placed Monday – Friday before 12:00 PM (CET) are typically processed the same day.
  • Orders placed after 3:00 PM (CET) will be processed the following business day.
  • Once processed, orders usually ship out the next business day and are delivered within 3-7 business days, depending on the destination. 


Important: Please double-check your shipping details at checkout. Our system is automated, and once your order has shipped, we’re unable to make any changes to the delivery address.

Puori is not responsible for delays, failed deliveries, or additional fees resulting from incorrect or incomplete shipping information. 

Please note that once your order has been placed, we’re unable to make changes, re-route shipments, or arrange deliveries. All sales are final. 


Out of Stock Items

We aim to have all our products in stock at all times. If an item is out of stock, we will contact you within 24-48 hours to provide an availability estimate or suggest an alternative.


Contact Information

Do you have a question about a product or do you want to check your order status? You can reach us at our Danish headquarters:

 

Our customer support team is available Monday–Friday, 9:00 AM to 4:00 PM CET and is always happy to help. 


Shipping

We aim to make shopping simple! For EU orders above €60–€99, shipping is free (depending on your country). For orders under €60-€99 or certain delivery options, a shipping fee may be added.

Order Confirmation & Tracking 
You will receive an order confirmation email once your payment is processed. A shipping confirmation email with tracking information will be sent when your package is ready to ship.

Delivery Times & Carriers 
Orders typically arrive within 3–7 business days after leaving our warehouse. All shipments go via UPS. While we can’t guarantee exact delivery times, most parcels arrive as expected.

Returns 
If you need to return part or all of your order, please check our return & refund policy for detailed instructions on how the return process works. 


Warehouse Hours

Our warehouses are closed on weekends and holidays, but you can place orders online 24/7. Orders received outside of business hours or after our daily cut-off will be processed on the next business day. 

Voicemails and emails received after business hours will also be addressed the following business day. To ensure you receive our messages, please check your spam/junk folder and add support@puori.com to your safe sender list.