Refund policy

Standard Return Policy

We can only process returns and refunds for unopened products and/or unused merchandise within 30 days from date of purchase.

In rare cases where irregularity is reported on our products, we are more than happy to replace the irregular/defective product. Please provide us the details and the unique batch identifier code shown on the label of our product so we can report the inconsistency/defect to our logistics division. If possible at all, kindly send us pictures of the irregular product as well.

How to Return a Product

To return a product, send us an e-mail at support@puori.com or call +45 7199 5419. Please let us know why you are returning the product, the order number, and the number of products that needs to be returned.

When a return is confirmed, we will deliver instructions on how to arrange the return shipment via email. Please note that you can only return products that were directly purchased from webshop at www.puori.com.

Refunds

Refunds for returned products are issued using the same payment method that was used for the original purchase. 

Please note: the return and refund process may take some time. Once a refund has been issued, it can take 3–10 business days for the funds to appear in your bank account, depending on your payment provider.  

How to return unopened products 

• Return requests for unopened products must be submitted within 30 days of delivery by contacting us at support@puori.com.
• Once your return has been authorized by our Customer Experience team, the products must be shipped back within 14 days.
• All returns must include a receipt or proof of purchase showing your name, address, and order number. 

Important: 

• Products that are opened, used, or damaged are not eligible for a refund.
• Returns requested after the 30-day window are not eligible for a refund.
• If your return is authorized but not received within 30 days, it will no longer be eligible for a refund.